All features Customers & trust
Accountability inside, clarity outside
Incidents & Trust Timeline
Material care events stay visible and attributable without exposing internal-only detail carelessly.
What it changes
PetOS separates accountable internal incident records from deliberate customer-facing communication and never permits AI to hide an incident.
Capability detail
- ✓Incident record
- ✓Parent-safe notice
- ✓Acknowledgement
- ✓Trust Timeline
How the workflow fits together
Three clear moves. One accountable record.
- 01
Record
Create the accountable internal incident context.
- 02
Review
Prepare and authorize the customer-safe notice.
- 03
Acknowledge
Preserve delivery, publication and response evidence.